Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and AI Lead Strategies LLC ("Company," "we," "our," or "us") governing your use of our platforms and services, including LeadSite.AI, LeadSite.IO, ClientContact.IO, VideoSite.AI, and related services (collectively, the "Services").

2. Acceptance and Modifications

2.1 Acceptance

By accessing or using our Services, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2.2 Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email, platform notifications, or website posting. Continued use after modifications constitutes acceptance of updated Terms.

2.3 Eligibility

You must be at least 18 years old and legally capable of entering binding agreements. Use of our Services is prohibited where not legally permitted.

3. Service Description

3.1 Platform Overview

AI Lead Strategies provides comprehensive B2B lead generation and marketing automation solutions through our integrated platform ecosystem:

• LeadSite.AI: AI-powered lead generation and prospecting platform
• LeadSite.IO: Advanced lead management and nurturing system
• ClientContact.IO: Multi-channel client communication and engagement platform
• VideoSite.AI: Video content creation and distribution platform with creator monetization

3.2 AI-Powered Services

Our 7-agent AI system, powered by Claude 4.1 Sonnet, includes:

• Lead Hunter: Intelligent prospect identification and research
• Copy Writer: Automated content generation and personalization
• Compliance Guardian: Regulatory compliance and risk management
• Warmup Conductor: Email deliverability optimization
• Engagement Analyzer: Performance analytics and optimization recommendations
• Analytics Brain: Data analysis and strategic insights
• Healing Sentinel: System monitoring and automated issue resolution

4. Subscription Plans and Pricing

4.1 Service Tiers

Our services are offered across multiple pricing tiers, with specific features and limits detailed on our pricing pages. Current pricing includes:

• LeadSite.AI: $49/month for AI-powered lead generation
• LeadSite.IO: $49/month for AI website builder + Free Website included
• ClientContact.IO: $99/month for 22+ channel unified inbox
• UltraLead: $499/month for full CRM + 7 AI agents
• VideoSite.AI: FREE for content creators (earn $1.00 per video viewer)

4.2 Billing Terms

• Payment Processing: Monthly or annual billing cycles, processed through secure third-party providers
• Auto-Renewal: Subscriptions automatically renew unless canceled
• Price Changes: 30-day advance notice for subscription price modifications
• Taxes: Customer responsible for applicable taxes and fees

4.3 Free Trials and Refunds

• Limited free trials may be available for select services
• Refund policies apply as specified during purchase
• No refunds for partial month usage after account cancellation

5. User Accounts and Responsibilities

5.1 Account Creation

• Provide accurate, current, and complete information
• Maintain confidentiality of login credentials
• Notify us immediately of unauthorized access
• Accept responsibility for all account activity

5.2 Acceptable Use

You agree to:

• Use Services only for lawful business purposes
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Maintain professional communication standards
• Follow platform-specific usage guidelines

5.3 Prohibited Activities

You may not:

• Violate any laws, regulations, or third-party rights
• Send spam, unsolicited communications, or malicious content
• Attempt to gain unauthorized access to systems or data
• Interfere with platform operation or security measures
• Use Services for illegal, harmful, or unethical purposes
• Reverse engineer, copy, or distribute our proprietary technology
• Share account access with unauthorized parties

6. AI Services and Data Processing

6.1 AI Technology Usage

• Our AI agents process your data to provide personalized recommendations and automation
• AI-generated content should be reviewed before use
• We continuously improve AI capabilities through machine learning
• Users retain responsibility for AI-assisted communications and campaigns

6.2 Data Processing

• We process data in accordance with our Privacy Policy
• Lead data is obtained through legitimate sources and public information
• Users must comply with applicable data protection regulations (GDPR, CCPA, etc.)
• Data accuracy and compliance are shared responsibilities

7. Content and Intellectual Property

7.1 User Content

• Users retain ownership of uploaded content and materials
• Grant us necessary licenses to provide Services
• Ensure you have rights to all uploaded content
• Remove infringing content upon request

7.2 Platform Technology

• We retain all rights to our proprietary technology, AI systems, and platform features
• No license to our intellectual property except as necessary for Service use
• Users may not copy, modify, or distribute our technology

7.3 Generated Content

• Content created through our AI services is provided "as is"
• Users responsible for reviewing and approving all generated content
• We disclaim liability for AI-generated content performance or accuracy

8. Lead Generation and Compliance

8.1 Lead Data Sources

• Lead information obtained from public sources, business directories, and legitimate databases
• Users must verify lead quality and accuracy for their specific use cases
• Compliance with applicable marketing regulations is user's responsibility

8.2 Communication Compliance

• CAN-SPAM Act: All email campaigns must include unsubscribe options
• TCPA Compliance: SMS and calling campaigns require appropriate consent
• GDPR/CCPA: International marketing must comply with local privacy laws
• Platform Policies: Adhere to policies of social media and communication platforms

8.3 User Responsibilities

• Obtain necessary consents for marketing communications
• Maintain accurate opt-out and suppression lists
• Monitor campaign performance and deliverability
• Report compliance issues promptly

9. Service Availability and Performance

9.1 Uptime Commitment

We strive for 99.9% platform availability with routine maintenance windows communicated in advance.

9.2 Performance Expectations

• Service performance varies based on subscription tier and usage patterns
• No guarantees on specific lead generation results or conversion rates
• AI response times may vary based on system load and complexity

9.3 Technical Support

• Support levels vary by subscription tier
• Response times: 24-48 hours for standard support, faster for higher tiers
• Emergency support available for Enterprise customers

10. Privacy and Data Security

10.1 Data Protection

• Industry-standard encryption for data in transit and at rest
• Regular security audits and compliance assessments
• Secure cloud infrastructure with Railway hosting
• Multi-factor authentication and access controls

10.2 Data Breach Response

• Immediate investigation and remediation procedures
• Notification of affected users and authorities as required by law
• Continuous monitoring through our Healing Sentinel AI agent

11. Limitation of Liability

11.1 Service Disclaimers

SERVICES PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR LIABILITY IS LIMITED TO THE AMOUNT PAID FOR SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11.3 Indemnification

Users agree to indemnify and hold harmless AI Lead Strategies LLC from claims arising from their use of Services, violation of Terms, or infringement of third-party rights.

12. Termination

12.1 Termination by User

• Cancel subscription anytime through account settings
• No refunds for remaining subscription period
• Data export available for 30 days after cancellation

12.2 Termination by Company

We may suspend or terminate accounts for:

• Violation of these Terms or acceptable use policies
• Non-payment of fees
• Illegal or harmful activity
• Breach of security or compliance requirements

12.3 Effect of Termination

• Immediate cessation of Service access
• Data retention according to Privacy Policy
• Survival of payment obligations and intellectual property provisions

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Pennsylvania, United States, without regard to conflict of law principles.

13.2 Arbitration

Disputes resolved through binding arbitration under American Arbitration Association rules, except for intellectual property claims and small claims court matters.

13.3 Class Action Waiver

Users waive rights to participate in class action lawsuits or collective arbitration proceedings.

14. Additional Provisions

14.1 Force Majeure

We are not liable for performance delays or failures due to circumstances beyond our reasonable control.

14.2 Severability

If any provision is deemed invalid, remaining provisions continue in effect.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the complete agreement between parties.

14.4 Assignment

We may assign our rights and obligations. Users may not assign their rights without our consent.

15. Contact Information

For questions about these Terms or our Services: